Airtel has been tomtoming their supposedly lifetime free IPTV scheme to existing subscribers of broadband, showing no extra cost except for installation charges of 3999/-. Even after asking several times from their executives selling this scheme to people, they insisted that there’s no monthly rental, this is indeed lifetime free at no extra cost, except that of installation. I also doubly confirmed that my existing connection of 999/- would not have any disruption or hampering in service & no extra cost and was confirmed the same. However since nothing of this sort is on airtel’s site as of now, I was still sceptical.
Finally after much interrogation, I agreed to fill up the application provided they show me this scheme on paper and not expect me to fall for it over what they claimed on phone. I speak from experience. right from the time I wasnt even an Airtel customer but they damaged my property to install someone elses connection TO my own broadband connection. As expected, considering how botched up Airtel’s services are, their representative who was given some other address instead of mine to go to & some other timing as well, arrived 5hrs late at my place without any scheme in written. This after having given them my address at least 4 times. When the rep finally procured their brochure & showed it to me, I realised that my existing speed of 384 Kbps will be downgraded to 256Kpbs if I were to avail of this scheme. I talked to their customer care again. I was told there is not much difference between 384Kbps and 256 Kbps speeds anyway. When I asked them why they are charging me more in that case, for the higher speed, he had no answer. He also told me that to retain my existing speed of 384 Kbps, I would have to buy a top up plan of 400/- every month. So here it is – their hidden monthly rental! All this after having confirmed on phone that my existing broadband services will not suffer or be hampered!
The customer care guy started by saying that I must be paying this to my cable guy. That’s not even logical. I pay much lesser to the cable guy and might as well retain my existing broadband speed, without shelling out 4K for some installation! Nice way of taking services back from the customer and then charging them again calling it lifetime free!
Beware of schemes that insult the intelligence of the customer. Jaago Grahak Jaago. Do not fall for Airtel’s hogwash