Comments on: Considering an HP laptop? Think again http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/ YABB:Yet another [bonhomous/boring/brusque/banal/bewildered] blog Wed, 30 Jun 2010 12:10:14 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: RAJU P.S. http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-72004 RAJU P.S. Sun, 23 May 2010 15:29:47 +0000 http://blog.twilightfairy.in/?p=288#comment-72004 NEVER BY HP LAP TOP. MY SON BOUGHT ONE FOR ME IN US ABOUT 2 YEARS AGO. I APPROACHED HP INDIA FOR WARRANTY EXTENSION. ENNESS CORPN BANGALORE (I THINK SERVICE FRANCHISEE OF HP) CONTACTED ME PROMPTLY AND COLLECTED ABOUT RS.6000/- FOR TWO YEAR WARRANTY. THEN EVEN AFTER 4 TO 5 MONTHS I DID NOT GET ANY WARRANTY CERTIFICATE. ON CONTACTING ENNESS, THEY WANTED TO KNOW PAYMENT DETAILS. ON FURNISHING PAYMENT DETAILS, THEY WANTED PROOF OF PAYMENT, ON FURNISHING WHICH (I HAD TO GET IT FROM CITYBANK AFTER PAYING RS.100) ENNESS SAID THEY CANNOT PUNCH MY WARRANTY CERTIFICATE AND HENCE MY MONEY WOULD BE REFUNDED (THAT IS AFTER SIX MONTHS). SO I AM LEFT HIGH AND DRY AND MY LAP TOP IS WITHOUT WARRANTEE. NOW I AM SCARED TO USE IT AS IF IT CRASHES I WILL HV TO INCUR LOT OF EXPENDITURE. THE SILVER LINING IS HP INDIA IS NOT RESPONDING TO MY MAILS ASKING THEM SOLUTION TO THIS. NEVER BY HP LAP TOP. MY SON BOUGHT ONE FOR ME IN US ABOUT 2 YEARS AGO. I APPROACHED HP INDIA FOR WARRANTY EXTENSION. ENNESS CORPN BANGALORE (I THINK SERVICE FRANCHISEE OF HP) CONTACTED ME PROMPTLY AND COLLECTED ABOUT RS.6000/- FOR TWO YEAR WARRANTY. THEN EVEN AFTER 4 TO 5 MONTHS I DID NOT GET ANY WARRANTY CERTIFICATE. ON CONTACTING ENNESS, THEY WANTED TO KNOW PAYMENT DETAILS. ON FURNISHING PAYMENT DETAILS, THEY WANTED PROOF OF PAYMENT, ON FURNISHING WHICH (I HAD TO GET IT FROM CITYBANK AFTER PAYING RS.100) ENNESS SAID THEY CANNOT PUNCH MY WARRANTY CERTIFICATE AND HENCE MY MONEY WOULD BE REFUNDED (THAT IS AFTER SIX MONTHS). SO I AM LEFT HIGH AND DRY AND MY LAP TOP IS WITHOUT WARRANTEE. NOW I AM SCARED TO USE IT AS IF IT CRASHES I WILL HV TO INCUR LOT OF EXPENDITURE. THE SILVER LINING IS HP INDIA IS NOT RESPONDING TO MY MAILS ASKING THEM SOLUTION TO THIS.

]]> By: Twilight Fairy http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-71954 Twilight Fairy Sat, 22 May 2010 15:05:09 +0000 http://blog.twilightfairy.in/?p=288#comment-71954 <b>bob</b> do you think anyone here would recommend an HP to you? Go in for Dell anytime! Much better customer service. bob do you think anyone here would recommend an HP to you? Go in for Dell anytime! Much better customer service.

]]> By: Twilight Fairy http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-71953 Twilight Fairy Sat, 22 May 2010 15:02:58 +0000 http://blog.twilightfairy.in/?p=288#comment-71953 <b>ashutosh</b> am glad I was at least able to dissuade someone from going in for HP. It is the worst product I have ever seen with the worst possible customer support. Wonder how the employees even work there. Isnt it unethical to promote something so wrong? ashutosh am glad I was at least able to dissuade someone from going in for HP. It is the worst product I have ever seen with the worst possible customer support. Wonder how the employees even work there. Isnt it unethical to promote something so wrong?

]]> By: bob http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-71851 bob Thu, 20 May 2010 16:32:10 +0000 http://blog.twilightfairy.in/?p=288#comment-71851 Hi, Can any body guide which laptop should i buy: HP DV6 2159 TX or Dell Studio/inspiron, Pls Email me at matrimo1234@yahoo.co.in Hi, Can any body guide which laptop should i buy: HP DV6 2159 TX or Dell Studio/inspiron, Pls Email me at matrimo1234@yahoo.co.in

]]> By: bob http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-71850 bob Thu, 20 May 2010 16:29:27 +0000 http://blog.twilightfairy.in/?p=288#comment-71850 Can anybody guide me which laptop should i buy. HP laptop DC6 2159 TX, or Dell inspiron/stuidio.Pls email me on matrimo1234@yahoo.co.in Can anybody guide me which laptop should i buy. HP laptop DC6 2159 TX, or Dell inspiron/stuidio.Pls email me on matrimo1234@yahoo.co.in

]]> By: Ashutosh Mehta http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-63820 Ashutosh Mehta Sat, 06 Mar 2010 06:25:31 +0000 http://blog.twilightfairy.in/?p=288#comment-63820 I just bought a Dell Notebook and this article played an important role in my purchase decision. Thanks to Priyanka and all commentors! BTW did anyone come across a similiar complaint over Dell??? Do lemme kno ;) I just bought a Dell Notebook and this article played an important role in my purchase decision. Thanks to Priyanka and all commentors!
BTW did anyone come across a similiar complaint over Dell??? Do lemme kno ;)

]]> By: Janet J. Barron http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-63784 Janet J. Barron Fri, 05 Mar 2010 19:48:00 +0000 http://blog.twilightfairy.in/?p=288#comment-63784 I live in the U.S., and naively bought an HP laptop a couple of years ago. Now I am ready to SHOOT IT!!! In the past few months, it has "frozen" on me about a dozen times, and now has taken to sending my messages into Cyberspace. Well, it just dumped the rest of my messsge for the third time since I started. I assure you that when I was a Sr. Technical Editor for "BYTE" Magazine for six years, most of the laptops we tested over and over again were fairly reliable and efficient. As you can tell tho, now unfortunately, that situation doesn't exist anymore and good quality is LONG GONE... So are the Service people that used to be magicians and gurus at fixing nasty, wretched, rotten problems with all laptops -- even HPs!!!!!!!!!!!! jjb I live in the U.S., and naively bought an HP laptop a couple of years ago. Now I am ready to SHOOT IT!!! In the past few months, it has “frozen” on me about a dozen times, and now has taken to sending my messages into Cyberspace.

Well, it just dumped the rest of my messsge for the third time since I started. I assure you that when I was a Sr. Technical Editor for “BYTE” Magazine for six years, most of the laptops we tested over and over again were fairly reliable and efficient. As you can tell tho, now unfortunately, that situation doesn’t exist anymore and good quality is LONG GONE… So are the Service people that used to be magicians and gurus at fixing nasty, wretched, rotten problems with all laptops — even HPs!!!!!!!!!!!! jjb

]]> By: Grey http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-61183 Grey Tue, 09 Feb 2010 11:41:31 +0000 http://blog.twilightfairy.in/?p=288#comment-61183 Oh and next time you visit their offices or their outsourcing partner, get a spy cam in your bag! :) Oh and next time you visit their offices or their outsourcing partner, get a spy cam in your bag! :)

]]> By: Grey http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-61182 Grey Tue, 09 Feb 2010 11:37:37 +0000 http://blog.twilightfairy.in/?p=288#comment-61182 Hi there, I read a few suggestions here to approach the consumer disputes forum but that is just as frustrating as the ordeal you've already been through. A legal notice to HP's customer services head and their contracted outsourcing partner should atleast wake them up if not replace your machine instantly. Yes these folks are big enough to absorb the negativity of being sued but they are more scared of the bad publicity it generates and how it will affects their sales. Though doing anything legal is the last option, I have a feeling you've already reached that stage... Hi there, I read a few suggestions here to approach the consumer disputes forum but that is just as frustrating as the ordeal you’ve already been through. A legal notice to HP’s customer services head and their contracted outsourcing partner should atleast wake them up if not replace your machine instantly. Yes these folks are big enough to absorb the negativity of being sued but they are more scared of the bad publicity it generates and how it will affects their sales. Though doing anything legal is the last option, I have a feeling you’ve already reached that stage…

]]> By: himanshu http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-58247 himanshu Mon, 18 Jan 2010 20:47:54 +0000 http://blog.twilightfairy.in/?p=288#comment-58247 you faced a lot of problems...just wondering...why didn't you went to consumer court..?? in such type of cases,, customer is provided a new free product from the compony. JAGO GRAHAK JAGO..!! you faced a lot of problems…just wondering…why didn’t you went to consumer court..??

in such type of cases,, customer is provided a new free product from the compony.
JAGO GRAHAK JAGO..!!

]]> By: Anything http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-58034 Anything Sat, 16 Jan 2010 12:08:19 +0000 http://blog.twilightfairy.in/?p=288#comment-58034 I have one more point to make - HP, Dell, Compaq, Toshiba, Lennovo and all these companies have no real support in India. Our Nation is Dumping ground for all these firms. Hope we ma sue them for racism or something :| JUST compare services abroad with what they give us. Pricing remains same and rather a little more when you compare Purchasing power Parity. I have one more point to make -

HP, Dell, Compaq, Toshiba, Lennovo and all these companies have no real support in India. Our Nation is Dumping ground for all these firms. Hope we ma sue them for racism or something :|

JUST compare services abroad with what they give us. Pricing remains same and rather a little more when you compare Purchasing power Parity.

]]> By: Anything http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-58033 Anything Sat, 16 Jan 2010 12:00:27 +0000 http://blog.twilightfairy.in/?p=288#comment-58033 Have used 6 different laptops in past 3 years.I spent my had earned money on two and the rest four were these gadgets that your office would bless you with to suck away your personal time. My experience with HP has been fine, though I have heard many of my friends complaining. I had a terrible experience with Dell and Windows Vista played it's part. Lately, Apple has completely changed my notion of technology. Yes, they are expensive but they are the best. Now am awaiting Islate by Apple.Though I am typing this on my window's laptop :(. Stumbled on your blog, nice read! BTW I dont support LGBT prades, because I just dont support parades. Just toooooo much of Traffic Jam! Have used 6 different laptops in past 3 years.I spent my had earned money on two and the rest four were these gadgets that your office would bless you with to suck away your personal time.

My experience with HP has been fine, though I have heard many of my friends complaining. I had a terrible experience with Dell and Windows Vista played it’s part.

Lately, Apple has completely changed my notion of technology. Yes, they are expensive but they are the best. Now am awaiting Islate by Apple.Though I am typing this on my window’s laptop :( .

Stumbled on your blog, nice read! BTW I dont support LGBT prades, because I just dont support parades. Just toooooo much of Traffic Jam!

]]> By: Joe Steeve http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-56480 Joe Steeve Sun, 03 Jan 2010 09:07:38 +0000 http://blog.twilightfairy.in/?p=288#comment-56480 Customer support is fcked up almost every vendor. However, HP guys definitely have no clue on building laptops. I had a HP-Compaq which LITERALLY disintegrated into pieces because of age :P Customer support is fcked up almost every vendor. However, HP guys definitely have no clue on building laptops. I had a HP-Compaq which LITERALLY disintegrated into pieces because of age :P

]]> By: Paras Johar http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-56335 Paras Johar Sat, 02 Jan 2010 12:18:36 +0000 http://blog.twilightfairy.in/?p=288#comment-56335 Hey Fairy, Pls try a mac, seriously, they are so trouble free! In my 15 years of personal computing i have had to buy only 2 of them (bought the 2nd only 2 yrs ago). I am sure had i been using a pc, would have had to change atleast 5 in 15 yrs. Hey Fairy,

Pls try a mac, seriously, they are so trouble free! In my 15 years of personal computing i have had to buy only 2 of them (bought the 2nd only 2 yrs ago).

I am sure had i been using a pc, would have had to change atleast 5 in 15 yrs.

]]> By: Shree Jaisinghani http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-55834 Shree Jaisinghani Sat, 26 Dec 2009 18:57:14 +0000 http://blog.twilightfairy.in/?p=288#comment-55834 <b>I hate HP</b> hp is got a major problem with their motherboards. They crash and no recovery ever is possible with it. I bought a HP dv 9000. it worked for a year with a hell lot of problems. Then it crashed. Gave it to 10 places. Everywhere they said "sir, aapka motherboard gaya hain naya fix kardein" They did fix another but even that broke down. HP service center was my last resort (Bcoz these HP guys know only one thing, to make the customer spend so much that he is hellbent on buying a new laptop). A motherboard which HP said would cost 15-20k, and only with a so called warranty of 90 days, is equivalent of buying another laptop!! My friend's case was the same, as he had a HP tablet. It crashed after the 1yr basic warranty ended. He spent the money and put another motherboard. after a month or so the motherboard crashed!!! Luckily under warranty he got it exchanged. I've switched to the DELL and believe me, if you in the market for a tough and hassle free laptop, just close your eyes and buy a DELL studio 14/15/17.. And yes MAC is not an end to all troubles. As MAC is in its own world. Although Windows 7 has copied stuff from the MAC but has done it in a superb way, as you have Compatible PC with the functions and the stability of the MAC. MAC has a hell lot of compatibility issues. A 1 Warranty period is a period where your laptop will have no problem, but the day the warranty period ends, that is it, your computer will have enough of problems to give you for the rest of its life. Advice: Always take an extended warranty of 3 years when you buy a laptop. Its worth the money. I hate HP
hp is got a major problem with their motherboards. They crash and no recovery ever is possible with it. I bought a HP dv 9000. it worked for a year with a hell lot of problems. Then it crashed. Gave it to 10 places. Everywhere they said “sir, aapka motherboard gaya hain naya fix kardein” They did fix another but even that broke down. HP service center was my last resort (Bcoz these HP guys know only one thing, to make the customer spend so much that he is hellbent on buying a new laptop). A motherboard which HP said would cost 15-20k, and only with a so called warranty of 90 days, is equivalent of buying another laptop!!

My friend’s case was the same, as he had a HP tablet. It crashed after the 1yr basic warranty ended. He spent the money and put another motherboard. after a month or so the motherboard crashed!!! Luckily under warranty he got it exchanged.

I’ve switched to the DELL and believe me, if you in the market for a tough and hassle free laptop, just close your eyes and buy a DELL studio 14/15/17..

And yes MAC is not an end to all troubles. As MAC is in its own world. Although Windows 7 has copied stuff from the MAC but has done it in a superb way, as you have Compatible PC with the functions and the stability of the MAC. MAC has a hell lot of compatibility issues.

A 1 Warranty period is a period where your laptop will have no problem, but the day the warranty period ends, that is it, your computer will have enough of problems to give you for the rest of its life.
Advice: Always take an extended warranty of 3 years when you buy a laptop. Its worth the money.

]]> By: Ravi Matah http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-54846 Ravi Matah Wed, 16 Dec 2009 06:54:25 +0000 http://blog.twilightfairy.in/?p=288#comment-54846 Hi, Thanks for sharing the info and I am feeling sad that you had to go through so much trouble after spending a fortune on the laptop and facing the music thereafter.I have also bought an HP laptop from U.S. during our recent visit there, but it is working well, touch wood. Actually, these electronic gadgets are very delicate. Once they go phut, there is no rectification thereafter. And in India, the company rep's dont worry about after sales; they are happy to fleece the customer once only - and that's that. In any other country, the laptop would have been replaced -without questions. Hi, Thanks for sharing the info and I am feeling sad that you had to go through so much trouble after spending a fortune on the laptop and facing the music thereafter.I have also bought an HP laptop from U.S. during our recent visit there, but it is working well, touch wood. Actually, these electronic gadgets are very delicate. Once they go phut, there is no rectification thereafter. And in India, the company rep’s dont worry about after sales; they are happy to fleece the customer once only – and that’s that. In any other country, the laptop would have been replaced -without questions.

]]> By: Twilight Fairy http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-2/#comment-54313 Twilight Fairy Sat, 12 Dec 2009 14:53:39 +0000 http://blog.twilightfairy.in/?p=288#comment-54313 <b>Shashi sinha</b> - doesnt look like you get it. This is a post by ANOTHER CONSUMER. I am not the OWNER of the organisation - HP. Shashi sinha – doesnt look like you get it. This is a post by ANOTHER CONSUMER. I am not the OWNER of the organisation – HP.

]]> By: Shashi Sinha http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-1/#comment-54311 Shashi Sinha Sat, 12 Dec 2009 14:22:54 +0000 http://blog.twilightfairy.in/?p=288#comment-54311 I have purchased a Hp Compaq 510 LAPTOP after aid and advise of one of your employee Mr. Sajjad Ali Khan who inturn deputed Ms.Fatima of Future Gate Technologies but after completing the deal I realised that I have overpaid them as this model is avilable at much lesser price than what I was charged. Could you please let me know the final price of the confrigution 2gb ram and 320 gb hdd. I would like you to have a proper machanisim regarding pricing as your system are sold according to the price fixed by your dealer and agent. I have purchased a Hp Compaq 510 LAPTOP after aid and advise of one of your employee Mr. Sajjad Ali Khan who inturn deputed Ms.Fatima of Future Gate Technologies but after completing the deal I realised that I have overpaid them as this model is avilable at much lesser price than what I was charged. Could you please let me know the final price of the confrigution 2gb ram and 320 gb hdd. I would like you to have a proper machanisim regarding pricing as your system are sold according to the price fixed by your dealer and agent.

]]> By: deepansh http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-1/#comment-53181 deepansh Fri, 04 Dec 2009 16:42:20 +0000 http://blog.twilightfairy.in/?p=288#comment-53181 get a mac. the end of all troubles. get a mac. the end of all troubles.

]]> By: navneet http://blog.twilightfairy.in/2009/09/22/considering-an-hp-laptop-think-again/comment-page-1/#comment-52746 navneet Tue, 01 Dec 2009 01:46:13 +0000 http://blog.twilightfairy.in/?p=288#comment-52746 Priyanka..you went through hell.I am planning to buy a laptop, glad I went through this review..HP is definitely out of my list. :-) Priyanka..you went through hell.I am planning to buy a laptop, glad I went through this review..HP is definitely out of my list. :-)

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