Comments on: Considering an HP laptop? Think again

By: Ashutosh Mehta

Ashutosh Mehta — Sat, 06 Mar 2010 06:25:31 +0000

I just bought a Dell Notebook and this article played an important role in my purchase decision. Thanks to Priyanka and all commentors!
BTW did anyone come across a similiar complaint over Dell??? Do lemme kno

By: Janet J. Barron

Janet J. Barron — Fri, 05 Mar 2010 19:48:00 +0000

I live in the U.S., and naively bought an HP laptop a couple of years ago. Now I am ready to SHOOT IT!!! In the past few months, it has “frozen” on me about a dozen times, and now has taken to sending my messages into Cyberspace.

Well, it just dumped the rest of my messsge for the third time since I started. I assure you that when I was a Sr. Technical Editor for “BYTE” Magazine for six years, most of the laptops we tested over and over again were fairly reliable and efficient. As you can tell tho, now unfortunately, that situation doesn’t exist anymore and good quality is LONG GONE… So are the Service people that used to be magicians and gurus at fixing nasty, wretched, rotten problems with all laptops — even HPs!!!!!!!!!!!! jjb

By: Grey

Grey — Tue, 09 Feb 2010 11:41:31 +0000

Oh and next time you visit their offices or their outsourcing partner, get a spy cam in your bag!

By: Grey

Grey — Tue, 09 Feb 2010 11:37:37 +0000

Hi there, I read a few suggestions here to approach the consumer disputes forum but that is just as frustrating as the ordeal you’ve already been through. A legal notice to HP’s customer services head and their contracted outsourcing partner should atleast wake them up if not replace your machine instantly. Yes these folks are big enough to absorb the negativity of being sued but they are more scared of the bad publicity it generates and how it will affects their sales. Though doing anything legal is the last option, I have a feeling you’ve already reached that stage…

By: himanshu

himanshu — Mon, 18 Jan 2010 20:47:54 +0000

you faced a lot of problems…just wondering…why didn’t you went to consumer court..??

in such type of cases,, customer is provided a new free product from the compony.
JAGO GRAHAK JAGO..!!

By: Anything

Anything — Sat, 16 Jan 2010 12:08:19 +0000

I have one more point to make -

HP, Dell, Compaq, Toshiba, Lennovo and all these companies have no real support in India. Our Nation is Dumping ground for all these firms. Hope we ma sue them for racism or something

JUST compare services abroad with what they give us. Pricing remains same and rather a little more when you compare Purchasing power Parity.

By: Anything

Anything — Sat, 16 Jan 2010 12:00:27 +0000

Have used 6 different laptops in past 3 years.I spent my had earned money on two and the rest four were these gadgets that your office would bless you with to suck away your personal time.

My experience with HP has been fine, though I have heard many of my friends complaining. I had a terrible experience with Dell and Windows Vista played it’s part.

Lately, Apple has completely changed my notion of technology. Yes, they are expensive but they are the best. Now am awaiting Islate by Apple.Though I am typing this on my window’s laptop .

Stumbled on your blog, nice read! BTW I dont support LGBT prades, because I just dont support parades. Just toooooo much of Traffic Jam!

By: Paras Johar

Paras Johar — Sat, 02 Jan 2010 12:18:36 +0000

Hey Fairy,

Pls try a mac, seriously, they are so trouble free! In my 15 years of personal computing i have had to buy only 2 of them (bought the 2nd only 2 yrs ago).

I am sure had i been using a pc, would have had to change atleast 5 in 15 yrs.

By: Shree Jaisinghani

Shree Jaisinghani — Sat, 26 Dec 2009 18:57:14 +0000

I hate HP
hp is got a major problem with their motherboards. They crash and no recovery ever is possible with it. I bought a HP dv 9000. it worked for a year with a hell lot of problems. Then it crashed. Gave it to 10 places. Everywhere they said “sir, aapka motherboard gaya hain naya fix kardein” They did fix another but even that broke down. HP service center was my last resort (Bcoz these HP guys know only one thing, to make the customer spend so much that he is hellbent on buying a new laptop). A motherboard which HP said would cost 15-20k, and only with a so called warranty of 90 days, is equivalent of buying another laptop!!

My friend’s case was the same, as he had a HP tablet. It crashed after the 1yr basic warranty ended. He spent the money and put another motherboard. after a month or so the motherboard crashed!!! Luckily under warranty he got it exchanged.

I’ve switched to the DELL and believe me, if you in the market for a tough and hassle free laptop, just close your eyes and buy a DELL studio 14/15/17..

And yes MAC is not an end to all troubles. As MAC is in its own world. Although Windows 7 has copied stuff from the MAC but has done it in a superb way, as you have Compatible PC with the functions and the stability of the MAC. MAC has a hell lot of compatibility issues.

A 1 Warranty period is a period where your laptop will have no problem, but the day the warranty period ends, that is it, your computer will have enough of problems to give you for the rest of its life.
Advice: Always take an extended warranty of 3 years when you buy a laptop. Its worth the money.

By: Ravi Matah

Ravi Matah — Wed, 16 Dec 2009 06:54:25 +0000

Hi, Thanks for sharing the info and I am feeling sad that you had to go through so much trouble after spending a fortune on the laptop and facing the music thereafter.I have also bought an HP laptop from U.S. during our recent visit there, but it is working well, touch wood. Actually, these electronic gadgets are very delicate. Once they go phut, there is no rectification thereafter. And in India, the company rep’s dont worry about after sales; they are happy to fleece the customer once only – and that’s that. In any other country, the laptop would have been replaced -without questions.

By: Twilight Fairy

Twilight Fairy — Sat, 12 Dec 2009 14:53:39 +0000

Shashi sinha – doesnt look like you get it. This is a post by ANOTHER CONSUMER. I am not the OWNER of the organisation – HP.

By: Shashi Sinha

Shashi Sinha — Sat, 12 Dec 2009 14:22:54 +0000

I have purchased a Hp Compaq 510 LAPTOP after aid and advise of one of your employee Mr. Sajjad Ali Khan who inturn deputed Ms.Fatima of Future Gate Technologies but after completing the deal I realised that I have overpaid them as this model is avilable at much lesser price than what I was charged. Could you please let me know the final price of the confrigution 2gb ram and 320 gb hdd. I would like you to have a proper machanisim regarding pricing as your system are sold according to the price fixed by your dealer and agent.

By: deepansh

deepansh — Fri, 04 Dec 2009 16:42:20 +0000

get a mac. the end of all troubles.

By: navneet

navneet — Tue, 01 Dec 2009 01:46:13 +0000

Priyanka..you went through hell.I am planning to buy a laptop, glad I went through this review..HP is definitely out of my list.

By: Aditya Deshpande

Aditya Deshpande — Fri, 27 Nov 2009 08:42:46 +0000

Had a Toshiba Protege for 3 years – no problems.

Now have a Lenovo Thinkpad R61 – 2 years – no problems.

By: Prasanna

Prasanna — Sat, 07 Nov 2009 20:04:18 +0000

btw, the submit comment button
thingy says “submit query” ??!! Kinda weird…

By: Prasanna

Prasanna — Sat, 07 Nov 2009 20:03:22 +0000

Seems like all manufacturers are going down the drain. My 3 month old dell has had quite a few parts replaced: display card, front n side panels, a speaker panel – the last because the paint would bubble up when it got up – can you believe it?

Looks like we’ve to take the dell approach to laptops – build it urself. buy the components elsewhere.

(If anyone wants to and can do it competently, this chap can be your next customer! )

By: Twilight Fairy

Twilight Fairy — Fri, 06 Nov 2009 17:16:57 +0000

bombaylives – much appreciate .. i do plan to do some of the above at least.

By: bombaylives

bombaylives — Thu, 05 Nov 2009 19:06:42 +0000

A few things you can do :-
1. Send a mail to few newspapers.

2. Write to http://ncdrc.nic.in/ NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

3. Write to Acer, Sony, IBM about it, ask them if they want to use it at casestudy on how not to treat a customer.

4. Or get the media (tabloid mid-day ), Bring your friends, Throw your laptop from the building , crush it with a Bull Dozer, Shoot a video Upload it on Youtube, Become famous and make some Adsense moolah.

peace & stay

By: Hemant

Hemant — Thu, 05 Nov 2009 16:20:08 +0000

I paid 2000/- + 2000/- for getting my laptop repaired without any satisfactory explanation about the nature of the work done or parts replaced withing twenty days of the first repair.
I have forgotten how many times I had to visit the service shop, roadside cycle repair shops are much better as per my memories of school days.

Now I have finally concluded that its use and throw situation, buy the cheapest working laptop alongwith their maximum extended warranty and a backup disk drive.
After the warranty is over give it to someone and buy another cheapest working laptop.